Terms of service
Terms of Service
Last updated: July 2, 2026
Welcome to Ocuora. This website is operated by Ocuora. Throughout these Terms of Service, “we,” “us,” “our,” and “Ocuora” refer to the operator of this website.
By accessing our website, placing an order, or using any service offered through this website, you agree to these Terms of Service. Please read them carefully before using the website.
1. Acceptance of These Terms
By using this website or purchasing products from us, you confirm that you have read, understood, and agreed to these Terms of Service, together with our Privacy Policy, Payment Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree to these Terms, please do not use this website or place an order.
2. Eligibility and Use of the Website
You must be legally able to enter into a binding agreement under the laws applicable in your country or region. If you are under the age of majority in your jurisdiction, you may use this website only with the involvement and permission of a parent or legal guardian.
You agree not to use this website for any unlawful, fraudulent, abusive, or unauthorized purpose. You must not interfere with the security, operation, or availability of the website, including by transmitting viruses, malicious code, spam, or harmful content.
3. Product Information and Availability
We aim to provide accurate product descriptions, images, prices, and availability information. However, occasional errors, omissions, or inaccuracies may occur.
Product images are provided for illustration purposes. Colors, textures, dimensions, and details may appear differently depending on your device, display settings, lighting conditions, and manufacturing variations.
We reserve the right to update product descriptions, pricing, availability, or other website content at any time, to the extent permitted by applicable law.
We may limit the quantity of products available for purchase, limit sales to certain regions, or discontinue products at our discretion.
4. Orders and Order Acceptance
Submitting an order through our website is an offer to purchase the selected products. An order is not accepted until payment has been successfully processed and we confirm that the order is being prepared or shipped.
We may refuse, cancel, or limit an order where reasonably necessary, including where there is a pricing error, product availability issue, suspected fraud, incorrect order information, payment authorization issue, or violation of these Terms.
If we cancel an order after payment has been received, we will notify you using the contact details provided at checkout and arrange a refund where applicable.
5. Prices, Payments, Taxes, and Import Duties
All prices are shown in the currency displayed on the website or at checkout. Prices, promotions, and product availability may change from time to time.
Accepted payment methods are shown at checkout and may vary by country, region, device, or payment provider.
Import duties, customs charges, taxes, or other fees may apply depending on your delivery destination and local customs regulations. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
Please review your order details, shipping address, and payment information carefully before completing checkout.
6. Order Changes and Cancellations
If you need to cancel or change an order, please contact us as soon as possible and within 24 hours of placing the order.
Once an order has entered processing or preparation for shipment, we may be unable to cancel or modify it. We will review your request and confirm whether a change is still possible.
7. Shipping and Delivery
Shipping availability, shipping methods, delivery estimates, and costs are shown at checkout or explained in our Shipping Policy.
Delivery times are estimates only. Processing, carrier transit, customs clearance, public holidays, weather conditions, and other circumstances outside our control may affect delivery times.
You are responsible for providing a complete and accurate delivery address. We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or unavailable delivery information provided by the customer.
8. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are handled in accordance with our Return & Refund Policy.
Please review the policy before placing an order, as eligibility requirements, time limits, return conditions, and refund processing may apply.
Nothing in these Terms is intended to limit any consumer rights that cannot be excluded or limited under applicable law.
9. Third-Party Services and Links
Our website may contain links to third-party websites, payment providers, tracking services, or other external services. These third parties operate independently from Ocuora.
We are not responsible for the content, availability, privacy practices, terms, or services of third-party websites. Your use of third-party services is subject to their own terms and policies.
10. Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, designs, videos, and website layout, is owned by or licensed to Ocuora and is protected by applicable intellectual property laws.
You may use the website only for personal, non-commercial shopping purposes. You may not copy, reproduce, distribute, modify, publish, sell, or exploit any website content without our prior written permission.
11. Customer Content and Feedback
If you submit reviews, comments, photos, feedback, or other content to us, you confirm that you have the right to provide that content and that it does not violate the rights of any third party.
By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and publish that content for customer service, website operation, marketing, and promotional purposes, subject to applicable law and our Privacy Policy.
12. Prohibited Conduct
You must not use this website to:
- violate any applicable law, regulation, or third-party right;
- submit false, misleading, or fraudulent information;
- interfere with the website’s security or functionality;
- upload or transmit viruses, malware, or harmful code;
- collect personal information from other users without authorization;
- use automated systems to scrape, crawl, or access the website without permission;
- impersonate another person or misrepresent your identity;
- use the website for unlawful resale, fraudulent purchases, or commercial exploitation.
13. Disclaimer
We make reasonable efforts to keep the website available, secure, and up to date. However, we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.
To the maximum extent permitted by law, the website and its content are provided on an “as available” basis. Product information, delivery estimates, and other website content may be updated from time to time.
14. Limitation of Liability
Nothing in these Terms excludes or limits liability where such liability cannot be excluded or limited under applicable law, including liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence where legally applicable.
To the maximum extent permitted by law, Ocuora will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, delay in delivery, loss of data, loss of profits, or other losses that are not reasonably foreseeable.
Nothing in these Terms affects your statutory consumer rights.
15. Privacy
Your use of this website is also governed by our Privacy Policy. Please review the Privacy Policy to understand how we collect, use, store, and protect personal information.
16. Changes to These Terms
We may update these Terms of Service from time to time. Any updates will be posted on this page with a revised “Last updated” date.
Your continued use of the website after updated Terms are posted means that you accept the revised Terms, to the extent permitted by applicable law.
17. Governing Law
These Terms of Service are governed by the laws of England and Wales, except where mandatory consumer protection laws in your country or region provide otherwise.
Any dispute arising from these Terms or your use of this website will be subject to the applicable courts of England and Wales, unless mandatory law allows you to bring a claim in another jurisdiction.
18. Contact Information
If you have questions about these Terms of Service, please contact us:
Ocuora
Email: contact@mail.ocuora.com
Legal Entity: MICROS INNOVATION TECHNOLOGY LTD
Address: Stockport Road, Manchester, England
Please note: This is not a return address. For return instructions, please contact our customer support team first.