Contact Us

Contact Us

We are here to help. If you have any questions about your order, product information, shipping, returns, or exchanges, please contact our customer service team by email.

Email Support

Email: contact@mail.ocuora.com

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8), excluding public holidays.

We usually respond within 1–2 business days. Response times may be longer during weekends, holidays, or periods of high inquiry volume.

Order-Related Questions

If you are contacting us about an order, please include the following information so we can assist you more quickly:

• Your order number
• Your full name
• The email address used when placing the order
• A brief description of your question or issue
• Photos or videos, if your request is related to a damaged, defective, or incorrect item

Returns & Exchanges

Please contact us before sending any item back. Our customer service team will review your request and provide the correct return instructions if your return or exchange is approved.

Please do not send returns to the address on your shipping label unless our customer service team has confirmed it. Unauthorized returns may not be accepted.

Important Notes

• Please make sure your email address is entered correctly when contacting us.
• Please avoid sending multiple emails for the same issue, as this may delay our response.
• For order changes or cancellations, please contact us as soon as possible after placing your order. We may not be able to make changes once the order has been processed or shipped.

Thank you for shopping with Ocuora. We will do our best to assist you.