Privacy Policy
Privacy Policy
Last Updated: July 1, 2026
At Ocuora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have when you visit our website, place an order, or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, as well as information collected automatically when you use our website.
Information You Provide
When you place an order, create an account, contact us, or interact with our website, we may collect information such as:
- Your name
- Email address
- Shipping address
- Billing address
- Phone number, if provided
- Order details and purchase history
- Payment-related information
- Messages, photos, or other information you send to our customer service team
Payment information is processed by our payment service providers. We do not store your full credit card number on our website.
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website or traffic source
- Date and time of your visit
- Cookie and similar tracking information
This information helps us operate the website, improve user experience, understand website performance, prevent fraud, and support advertising and analytics activities.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders
- To confirm payment and arrange shipping
- To provide order updates and tracking information
- To respond to your questions, returns, refunds, or exchange requests
- To improve our website, products, services, and customer experience
- To detect, prevent, and address fraud, security issues, or technical problems
- To send service-related emails, such as order confirmations and shipping notifications
- To send marketing emails, promotions, or product updates, where permitted by law or with your consent
- To comply with applicable laws, regulations, and legal obligations
You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at contact@mail.ocuora.com.
3. Cookies and Similar Technologies
We use cookies and similar technologies to help our website function properly, improve your shopping experience, analyze website traffic, and support advertising activities.
Cookies may be used for purposes such as:
- Keeping items in your shopping cart
- Remembering your preferences
- Understanding how visitors use our website
- Measuring the performance of marketing campaigns
- Showing relevant advertisements where permitted
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including shopping cart and checkout features.
Where required by applicable law, we will request your consent before using certain non-essential cookies.
4. How We Share Your Information
We do not sell your personal information in exchange for money. However, we may share certain information with trusted service providers and partners who help us operate our business and provide services to you.
We may share information with:
- Payment processors to process transactions securely
- Shipping carriers and logistics providers to deliver your order
- E-commerce platform and website service providers
- Email, customer service, and marketing service providers
- Analytics and advertising partners to measure and improve website performance and marketing campaigns
- Fraud prevention, security, and compliance service providers
- Legal, regulatory, or government authorities when required by law
These third parties are only authorized to use your information as necessary to provide services to us or as required by law.
5. Advertising and Analytics
We may use analytics and advertising tools to understand how visitors interact with our website, measure advertising performance, and improve our marketing activities.
These tools may collect information such as your device information, browsing activity, pages viewed, and interactions with our website. This information may be used to help show more relevant ads or measure the effectiveness of our advertising campaigns.
You may be able to manage advertising preferences through your browser settings, device settings, or the opt-out tools provided by advertising platforms.
6. Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, accounting, fraud prevention, and dispute resolution.
When your information is no longer needed, we will delete it, anonymize it, or securely store it as required by applicable law.
7. Data Security
We use reasonable technical, administrative, and organizational measures to help protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
8. International Data Transfers
Because we operate online and work with service providers in different locations, your information may be processed or stored in countries or regions outside your place of residence.
When we transfer or process personal information internationally, we take reasonable steps to protect your information in accordance with applicable privacy laws.
9. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of your personal information in a portable format
- Opt out of certain marketing communications
To exercise your privacy rights, please contact us at contact@mail.ocuora.com. We may need to verify your identity before processing your request.
We will respond to privacy requests within a reasonable timeframe and in accordance with applicable law.
10. Marketing Communications
If you choose to receive marketing emails from us, we may send you product updates, promotional offers, or other marketing communications.
You can opt out of marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at contact@mail.ocuora.com.
Please note that even if you opt out of marketing emails, we may still send you service-related emails, such as order confirmations, shipping updates, return updates, or important account notices.
11. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 16.
If you believe that a child has provided us with personal information, please contact us at contact@mail.ocuora.com, and we will take appropriate steps to delete the information where required.
12. Third-Party Links
Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
We encourage you to review the privacy policies of any third-party website or service before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Your continued use of our website after any changes means that you accept the updated Privacy Policy.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: contact@mail.ocuora.com